Payment Policy
Thank you for shopping at Greenery Warehouse. We are committed to providing a secure and seamless checkout experience for all our customers.
Please read our payment policy carefully to understand how we process transactions on our site.
1. Accepted Payment Methods We accept the following payment methods:
Visa
Mastercard
American Express
Apple Pay
PayPal
2. Payment Currency
All transactions on our site are processed in Australian Dollars (AUD). Your payment will be debited immediately after your order is validated, and you will receive an email confirmation with the details.
3. Payment Refusals and Verification In the event of a payment refusal or if it is flagged as potentially fraudulent by Shopify:
The order will not be processed.
You will be notified by email.
You may be asked to retry or use a different payment method.
For fraud prevention and compliance reasons, we may contact you to confirm certain details before processing your order. This may include:
Verifying your email.
Confirming your shipping address.
Requesting proof of identity (in rare cases of suspicious activity).
We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.
4. Failed Transactions If your payment fails or is cancelled:
Your order will not be processed.
You will need to return to checkout and complete your payment again.
If funds have been debited but the order has not been confirmed, please contact us immediately at contact@greenerywarehouse.com.au.
5. Refund and Cancellation Policy
Cancellations: If you wish to cancel your order after payment processing, please contact us at contact@greenerywarehouse.com.au within 12 hours of placing the order.
Refund Methods: Refunds will be issued to the original payment method.
Returns: Please review our Return and Refund Policy (insert link) for eligibility criteria, processing times, and procedures.
Processing Time: Refunds can take up to 30 business days to appear in your account, depending on your bank's processing times.
6. Fraud Prevention To protect our customers and prevent fraudulent activities, Greenery Warehouse reserves the right to perform payment verifications. We may request additional information or confirmation for certain transactions considered high risk.
7. Contact Us We respond to all inquiries within 24 hours.
Trading Name: Greenery Warehouse
Legal Entity: Sole Trader
Phone Number: +61 401 881 073
Email: contact@greenerywarehouse.com.au
Physical Address: 287 Wickham Ter, Spring Hill QLD 4000
ABN: 21 662 867 928
BIC: 43109
Business Activity: Online Retailer
Customer Service Hours: Monday to Friday from 8:00 am to 6:00 pm. Closed on Saturdays, Sundays, and Public Holidays.