Privacy Policy
This Privacy Policy describes how Greenery Warehouse (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from greenerywarehouse.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For the purposes of this Privacy Policy, "you", "your", and "yours" refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
Collection and Use of Your Personal Information To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You Information that you submit to us directly through our Services may include:
Contact details: including your name, address, phone number, and email.
Order information: including your name, billing address, shipping address, payment confirmation, email, and phone number.
Account information: including your username, password, security questions, and other information used for account security purposes.
Customer service information: including information you choose to include in your communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Automatically We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, arrange for shipping, facilitate any returns and exchanges, and for other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set out in its Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Improving Services. We use your personal information to provide you with customer service and improve our Services. We do this to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies Like many websites, we use cookies on our Site. For specific information about the cookies that we use related to powering our store with Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, for legitimate business purposes, and for other reasons subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Overseas Disclosure Please note that we may transfer, store, and process your personal information outside of Australia. Your personal information is also processed by employees and by third-party service providers and partners in other countries. We take reasonable steps to ensure that these overseas recipients deal with your personal information in a way that is consistent with the Australian Privacy Principles.
Third Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Security and Retention of Your Information Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Your Rights and Choices Under the Privacy Act 1988, you have certain rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correct: You have the right to request that we correct any personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading.
Complaints: If you believe we have breached the Australian Privacy Principles, please contact us using the details below. We will investigate your complaint and respond to you in writing.
To exercise these rights, please contact us at the contact details below.
Contact We respond to all inquiries within 24 hours.
Trading Name: Greenery Warehouse
Legal Structure: Sole Trader
Phone Number: +61 401 881 073
Email: contact@greenerywarehouse.com.au
Physical Address: 287 Wickham Ter, Spring Hill QLD 4000
ABN: 21 662 867 928
BIC: 43109
Business Type: Online Retailer
Customer Service Hours: Monday to Friday, 8 am to 6 pm; Closed Saturdays, Sundays, and Public Holidays