Terms and Conditions of Sale
These Terms and Conditions of Sale
These Terms and Conditions of Sale ("The Terms") govern the sale of products ("The Products") on the website greenerywarehouse.com.au ("The Site").
By placing an order on the Site, you acknowledge having read, understood, and agreed to be bound by these Terms.
These Terms apply to all orders and purchases made on the Site and are subject to change at any time. Customers will be notified of significant changes to these terms. By using the Site, you agree to be bound by these Terms.
Pricing
Prices displayed on the Site are in Australian Dollars (AUD). Prices include applicable taxes. We reserve the right to modify prices at any time.
Orders
Orders are not considered accepted until we have sent you a confirmation email. We may cancel orders if we suspect fraudulent activity or if the order is incomplete or incorrect. The customer will be informed by email in case of rejection.
Service Area
Our delivery services are exclusively available in Australia. We do not ship internationally at this time.
Estimated Delivery Times
Handling time before shipping: 1-2 business days (Monday to Friday).
Transit time after shipping: 2-5 business days (Monday to Friday).
Total Delivery Time: 3-7 business days (Monday to Friday).
Delays may be extended in cases of force majeure or exceptional circumstances, such as courier strikes or extreme weather conditions.
Prohibited Uses
Products purchased on the Site may not be used or sold for illegal, deceptive, or fraudulent purposes.
Returns
Unless otherwise indicated as "Final Sale", products may be returned in accordance with our Returns and Refunds Policy [insert link].
Payment Methods
We accept the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Paypal
Refunds
Refund Timeline: The refund will be processed within 30 business days after receipt and inspection of the returned item. You will receive a confirmation email.
Refund Conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for faulty or incorrectly delivered products are approved after inspection.
Refund Methods: Refunds are processed to the original payment method used during purchase.
If you wish for more information on our refund policy, you can consult our Returns and Refunds Policy [insert link].
Fraud Prevention
If we suspect fraudulent activity, we may cancel or refuse to process an order. In this case, the order amount may not be available for further use on your credit card until it is credited back to your account, which may take up to 30 business days.
Liability
We shall not be liable for any damage or loss resulting from your non-compliance with these Terms.
Governing Law
These Terms are governed by the laws of Queensland, Australia, and any dispute relating to these Terms will be resolved by binding arbitration under Australian law.
By placing an order on this Site, you acknowledge having read, understood, and agreed to be bound by these Terms.
If you have any questions or concerns, please contact our team at contact@greenerywarehouse.com.au or via our contact page [insert link].
CONTACT INFORMATION
We respond to all enquiries within 24 hours.
Trading Name: Greenery Warehouse
Legal Structure: Sole Trader
Phone Number: +61 401 881 073
Email: contact@greenerywarehouse.com.au
Physical Address: 287 Wickham Ter, Spring Hill QLD 4000
ABN: 21 662 867 928
BIC: 43109
Business Type: Online Retailer
Customer Service Hours: Monday to Friday, 8 am to 6 pm; Closed Saturdays, Sundays, and Public Holidays