Shipping Policy
Shipping Policy
This policy is designed to ensure you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
At Greenery Warehouse, we are committed to offering a smooth and exceptional shopping experience to all our customers.
Shipping Costs
No Hidden Fees: All costs related to your order, including taxes and shipping fees, are clearly indicated before payment checkout.
Service Area
Our delivery services are exclusively available in Australia. We do not ship internationally at this time.
Estimated Delivery Times
Handling time before shipping: 1-2 business days (Monday to Friday)
Transit time after shipping: 5-10 business days (Monday to Friday)
Total Delivery Time: 6-12 business days (Monday to Friday)
Delays may be extended in cases of force majeure or exceptional circumstances, such as courier strikes or extreme weather conditions.
If you have any doubts about delivery to your area, please do not hesitate to contact us at: contact@greenerywarehouse.com.au.
Once your order has been shipped, you will receive a confirmation email with tracking information. We partner with reputable couriers to ensure timely delivery.
Weekend Orders: Orders placed on the weekend are processed the next business day.
Tracking Instructions
Tracking Information: You will receive an email containing a direct link to track your package on the carrier's website. You can also track the order directly on our site by entering your tracking number in the dedicated section.
Track Your Order: You can track your order via our website. Simply enter your tracking number in our Order Tracking to view your order status.
Questions: Our support team is ready to assist you with any questions regarding your order tracking.
Changes to Shipping Address
Please carefully check the shipping address when placing your order, as once shipped, we will no longer be able to modify it.
Order Cancellation Policy
If you change your mind before receiving your order, we can accept cancellations at any time before the order ships (ideally within 12 hours).
If an order has already been shipped, please refer to our Returns and Refunds Policy [insert link].
Please note that for logistical reasons, once the order has been processed for shipping, it can no longer be cancelled.
Parcels Damaged in Transit
If you find a parcel is damaged during transport, please, if possible, reject the parcel from the courier service and contact our customer service.
If the parcel was delivered without you being present, please contact customer service: contact@greenerywarehouse.com.au.
FINALLY, IF ALL PARCELS HAVE ARRIVED AND YOU ARE STILL MISSING A PRODUCT, CONTACT CUSTOMER SERVICE BY EMAIL.
At Greenery Warehouse, we do our best to ensure our product descriptions are as detailed as possible so you encounter no surprises when you receive our products. We want our customers to know exactly what they are ordering. If the products received do not match the description, customers may request a return/refund free of charge.
Return Policy
We accept returns* for any reason! Whether you are dissatisfied or simply changed your mind.
Our return policy is 30 business days from the moment you receive your products.
If for any reason you are not satisfied, simply contact us at contact@greenerywarehouse.com.au.
To learn more, please refer to our Returns and Refunds Policy.
Contact Us
We respond to all enquiries within 24 hours
Trading Name: Greenery Warehouse
Legal Structure: Sole Trader
Phone Number: +61 401 881 073
Email: contact@greenerywarehouse.com.au
Physical Address: 287 Wickham Ter, Spring Hill QLD 4000
ABN: 21 662 867 928
BIC: 43109
Business Type: Online Retailer
Customer Service Hours: Monday to Friday, 8 am to 6 pm; Closed Saturdays, Sundays, and Public Holidays